TECHNIQUE ENSURING COMPETITIVENESS OF ENTERPRISES OF RAILWAY TRANSPORT DUE TO QUALITY MANAGEMENT

Abstract

One of the directions for ensuring the competitiveness of railway companies is quality. Therefore, the key task of the company's management is to consolidate and coordinate the efforts of all structural subdivisions, production services, administrators, engineers and ordinary workers in order to ensure and increase the quality of manufactured products or services provided to meet all customer needs more competitive. For the rail industry, quality management is an instrument for ensuring increased competitiveness and reducing the cost of the transportation process. After all, reducing the cost of transportation is one of the important conditions for increasing the efficiency of transport work. Since the basis of railway companies' activity is the provision of transport services, in order to ensure their effective operation, it is necessary to establish an advanced methodological provision of quality management based on the interconnection of the main managerial processes, the needs of consumers, the existing opportunities of the industry, the influence of external environment and other factors. In general, the quality of transport services - these are the conditions for the performance of transport work, in which the customer service receives maximum satisfaction of needs at the lowest cost of time. In terms of the consumer, the quality of the service is formed by processes and actions that are necessary for the accomplishment of the task. Therefore, the improvement of the quality of services should be long-term and continuous in order to maximally meet the requirements of customers, while adhering to economically justified costs to achieve the appropriate quality. In line with all of the above, the quality of service for railway companies is an integrated combination of such components as technical, functional and social quality, which forms the system of quality of transport services. In order to ensure the competitiveness of railway transport enterprises in modern conditions of management, it is necessary to provide the consumer with the opportunity to obtain a better quality product at the same price and, taking into account the existing production facilities, to provide transport services at the highest level. Implementation of this approach becomes possible due to the use of the method of quantitative assessment of the quality characteristics of the service, which has a direct impact on the cost, price and profit of the service and determines the comparison of the quantitative indicators of the actual state of quality to the project.